Shipping policy
Shipping Policy
1. General Shipping Info
Shipping addresses should be entered in English without any special symbols to help the courier company recognize your address in its system. We will ship according to the shipping address you provided. Please notify us of any address change before your order is marked "Processing" to avoid parcel loss.
Please contact our customer service staff immediately if you need to cancel or alter an order. Once your order has reached "Processing" status, it can no longer be canceled or altered in any way. Due to system automation, orders cannot be canceled after 10 minutes. To avoid complications, please recheck your shopping cart before checkout.
All in-stock orders are dispatched from Shenzhen, China, within 3 business days after payment is confirmed. Handling time is separate from the carrier transit time shown below.
All items are inspected before dispatch and are carefully hand-packed.
In line with standard courier practice, you need to check the contents of the parcel before signing for your goods. If you do not, we cannot be held responsible for any damage that may have occurred in transit.
2. Order Status
| Order Status | Explanation |
|---|---|
| Pending | The order is created but payment is not yet received. Processing is paused. |
| Closed (Credit card only) | The payment attempt was declined by your bank. Please reinitiate your order and explore alternative payment options, or reach out to your credit card issuer for assistance. |
| Confirming | We are currently processing your payment and will update you once it has been confirmed. |
| Confirmed | 1. Payment is confirmed. An automatic email will be sent to you. Please check the shipping address, product list, and amount. 2. In-stock orders are prepared and dispatched within 3 business days after payment is confirmed. |
| Processing | Packaging and dispatch are included in the 3-business-day handling period after payment confirmation. |
| Shipped | The order has been handed over to the shipping carrier for delivery. A tracking number (if available) will be emailed to you. Note: It may take up to 24 business hours for tracking information to update. |
| Traceable | You can track the parcel in Account > Track Orders. We also send an email with a tracking link. |
| Backorder | Some items in your order are back-ordered, causing a delay. You may request a split shipment to send available items first. |
| Canceled | The order has been canceled. |
| Refunded | The refund has been issued to your original payment account. |
Transit estimates are listed below for destinations with a confirmed carrier quote. Back-ordered items may take longer to dispatch; please contact us for availability and an estimated dispatch date before ordering.
You can cancel and request a refund yourself before "Processing" via Account > Order History > Cancel This Order. The refund needs 7-15 working days to reach your account.
If you would like to place a new order, you may also contact us at info@loopsew.com within 3 working days, and we can offer a coupon that will be effective immediately.
3. Shipping service and destinations
We offer standard tracked shipping from Shenzhen, China. The delivery option displayed at checkout is Loop Sew Tracked Shipping. Expedited shipping is not offered.
Available destinations and shipping charges depend on your delivery address and total packaged order weight. Enter your full address at checkout to see the available rate. If no shipping option is returned, please contact info@loopsew.com before ordering.
Handling time
In-stock orders are dispatched within 3 business days after payment confirmation. Business days exclude weekends and public holidays. This handling period is added to carrier transit time; it is not a promise of delivery within 3 days.
Standard carrier transit estimates
The following estimates are carrier transit times in business days after handover to the carrier, based on the 4PX PX standard tracked service. They do not include order handling time. Customs checks, public holidays and local delivery conditions can extend transit time.
| Destination | Transit time (business days) |
|---|---|
| United States | 5–8 |
| Canada | 7–10 |
| United Kingdom | 3–5 |
| Sweden | 5–8 |
| Poland | 5–7 |
| Ukraine | 6–8 |
| Germany | 4–6 |
| Italy | 6–8 |
| Netherlands | 4–6 |
| Belgium | 5–7 |
| Russia | 10–15 |
| Australia | 5–9 |
| Japan | 4–6 |
For other destinations, a confirmed transit estimate is not currently available in this table. Please contact us to confirm the destination and estimated shipping time before placing your order. We do not apply the above country estimates to other countries.
Service restrictions
The quoted PX service does not serve United States ZIP-code prefixes 006–009, 967–969 or 995–999, including the listed territories, Hawaii and Alaska. APO/FPO military addresses and Amazon warehouse addresses are also excluded. A checkout quote alone does not override these carrier restrictions; please contact us before ordering for a restricted address.
4. Shipping charges
Shipping is charged according to the destination region and total packaged order weight. The final shipping charge is shown at checkout before payment. The rates below show the current first weight band and the checkout weight limit for each region; heavier packages within that limit are priced in 250 g bands.
| Destination region | Shipping for total packaged weight up to 250 g | Checkout weight limit |
|---|---|---|
| Africa | USD 15.85 | 5 kg |
| Asia | USD 7.20 | 5 kg |
| Europe | USD 11.65 | 2 kg |
| Latin America & Caribbean | USD 15.85 | 5 kg |
| North America | USD 12.25 | 30 kg |
| Oceania | USD 15.85 | 20 kg |
These are shipping charges, not product prices. Applicable discounts, taxes and import charges, where relevant, are separate. If your package exceeds the listed checkout weight limit, contact us for a shipping quote before ordering.
5. Customs and delivery responsibilities
Customs treatment varies by destination and shipping service. Import duties, taxes and customs fees that are not included or collected with your order may be payable by the recipient. Please contact us before ordering if you need confirmation of the customs treatment for your destination.
Please provide a complete, accurate delivery address and cooperate with any required customs clearance. Customs checks or unpaid import charges can delay delivery. Incorrect addresses can cause a failed delivery or additional redirection charges.
6. Tracking and shipping support
A tracking number and link are provided after dispatch. For 4PX shipments, you can use track.4px.com. Tracking updates can take time to appear after the parcel is handed over.
If your order is delayed, lost or damaged in transit, please contact info@loopsew.com with your order number so that we can investigate with the carrier.